Sunday, August 24, 2008
Re-direct your browsers!
I should've posted this a while back, but ThinkSoJoE's thoughts has a new home. Point your browsers to thinksojoe.thinksobrain.com to keep up with all the latest on thinksobrain's frontman!
Thursday, January 10, 2008
HostNine is obsessed...
This article is going to be posted on stupid5pin.net as soon as it's transferred to my DreamHost account, but I didn't think I should wait for that to happen. S5P has been hosted on HostNine's service since it was resurrected as a .net in early 2007, but something happened. I didn't pay them, and they suspended the page. Well, so I thought. There was a suspension page in place of the website for a while, I did get suspension notices from them, but on August 22, 2007, I received what would be my last e-mail for nearly three months - a third and final suspension notice.
On December 23rd, a chance click on a link to stupid5pin.net had a surprising result - the page was live. No suspension page, just the real live stupid5pin.net. Fast forward to January 9, 2008. I check my e-mail when I get to work as I always do, and I have four e-mails from HostNine, each one an invoice for one of the months since the site was to be suspended. I hadn't logged in for a while, so I did a password request, which I received, followed momentarily by a fifth invoice. I decided that I wasn't going to deal with that. I started trying to find the EPP Authorization Code for the site so that I could transfer to Dreamhost. After searching for a while, I go to a live chat session with a HostNine representative named Mike. Well, after sitting around waiting for a rep, that is. Anyways, Mike directs me to send an e-mail to the support department at HostNine asking for the key, and that to take care of the billing issue I'd have to open a billing support ticket.
After e-mailing the support department for my EPP code, I decided to open the billing ticket while I was waiting for a reply. I offered to pay the billing department for two of the five months they were charging me for, as those were the only ones, to my knowledge, that the site was online. As I'm typing, I receive FOUR more e-mails from HostNine, each one with the subject line "HostNine LLC :: Suspend Notice #1".
After submitting the billing ticket, I received another e-mail, confirming that the ticket had been opened. Moments later, I receive two more e-mails - one with the EPP code and one telling me they sent me the EPP code. The last e-mail from HostNine is from their billing department in response to my help ticket. It was instructions on how to cancel my account. Now, it's been about three years since I worked in customer service, but isn't it their job to try and retain customers? I offered a solution to my issue, and all they could do is pretty much tell me to go away.
I should be only a couple of days away from having stupid5pin.net under my DreamHost account, and I can't wait - then I can put this HostNine crap behind me.
And here's a picture of my e-mail inbox:
On December 23rd, a chance click on a link to stupid5pin.net had a surprising result - the page was live. No suspension page, just the real live stupid5pin.net. Fast forward to January 9, 2008. I check my e-mail when I get to work as I always do, and I have four e-mails from HostNine, each one an invoice for one of the months since the site was to be suspended. I hadn't logged in for a while, so I did a password request, which I received, followed momentarily by a fifth invoice. I decided that I wasn't going to deal with that. I started trying to find the EPP Authorization Code for the site so that I could transfer to Dreamhost. After searching for a while, I go to a live chat session with a HostNine representative named Mike. Well, after sitting around waiting for a rep, that is. Anyways, Mike directs me to send an e-mail to the support department at HostNine asking for the key, and that to take care of the billing issue I'd have to open a billing support ticket.
After e-mailing the support department for my EPP code, I decided to open the billing ticket while I was waiting for a reply. I offered to pay the billing department for two of the five months they were charging me for, as those were the only ones, to my knowledge, that the site was online. As I'm typing, I receive FOUR more e-mails from HostNine, each one with the subject line "HostNine LLC :: Suspend Notice #1".
After submitting the billing ticket, I received another e-mail, confirming that the ticket had been opened. Moments later, I receive two more e-mails - one with the EPP code and one telling me they sent me the EPP code. The last e-mail from HostNine is from their billing department in response to my help ticket. It was instructions on how to cancel my account. Now, it's been about three years since I worked in customer service, but isn't it their job to try and retain customers? I offered a solution to my issue, and all they could do is pretty much tell me to go away.
I should be only a couple of days away from having stupid5pin.net under my DreamHost account, and I can't wait - then I can put this HostNine crap behind me.
And here's a picture of my e-mail inbox:
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